Sub-Processors
Last Updated: December 22, 2025
Promptev Inc. ("Promptev") uses the following Sub-Processors to assist in providing the Services described in our Terms of Service and Master Subscription Agreement. This list is maintained in accordance with our Data Processing Agreement.
We will provide at least thirty (30) days’ prior written notice before engaging any new Sub-Processor. Customers may subscribe to updates by contacting privacy@promptev.ai.
Infrastructure & Hosting
| Sub-Processor | Purpose | Location |
|---|
| Amazon Web Services (AWS) | Cloud infrastructure, compute, storage, database hosting | United States (us-east-1) |
| Redis Labs | In-memory caching and task queue | United States |
AI Model Providers (Platform-Managed)
These providers are used when customers select platform-managed models. BYOK (Bring Your Own Keys) customers connect directly to their own provider accounts.
| Sub-Processor | Purpose | Location |
|---|
| OpenAI | LLM inference (GPT models), embeddings | United States |
| Anthropic | LLM inference (Claude models) | United States |
| Google (Vertex AI / Gemini) | LLM inference (Gemini models), vision extraction | United States |
| Mistral AI | LLM inference (Mistral models) | European Union |
Security & Authentication
| Sub-Processor | Purpose | Location |
|---|
| Auth0 (Okta) | SSO and enterprise authentication | United States |
Payment Processing
| Sub-Processor | Purpose | Location |
|---|
| Stripe | Payment processing, subscription billing | United States |
Communications
| Sub-Processor | Purpose | Location |
|---|
| Postmark (ActiveCampaign) | Transactional email delivery | United States |
| Slack Technologies | Internal error logging and alerting | United States |
Analytics
| Sub-Processor | Purpose | Location |
|---|
| Google Analytics | Website usage analytics (anonymized) | United States |
Change Log
| Date | Change |
|---|
| December 22, 2025 | Initial publication |
Questions about our Sub-Processors? Contact us at privacy@promptev.ai.