Deploy AI support agents grounded in your knowledge base to deliver fast, accurate customer support at scale. These AI support agents power customer service automation that answers questions with source citations, speaks 75+ languages, and escalates complex issues when needed, embedded on your website or seamlessly connected to Zendesk.
The answers exist in your help docs, but customers can't find them — and neither can new agents. Each ticket costs $6-$7 on average. AI-first platforms deflect up to 60% of these before they reach a human.
Global customers expect help in their language. Hiring native speakers for every language is impossible. Most AI support tools cover 30-35 languages. Promptev covers 75+.
Context is spread across help centers, internal wikis, email threads, and past tickets. Agents spend more time finding the answer than writing the reply. AI triage saves 45 seconds per ticket on average.
Deploy an AI chatbot on your website that answers customer questions from your help docs, wikis, and product guides. Every answer cites the source. If it can't find the answer, it says so — it never makes things up. Embed it anywhere with one script tag.
AI reads incoming Zendesk tickets, searches your knowledge base, and takes action — creates new tickets, assigns them to the right agent, updates priority, adds comments, and drafts responses. It can also create Zendesk tickets from Slack messages or email threads. Full read + write + assign, not just search.
Customers write in their language, AI answers in it — automatically. Your docs can be in English while your customers ask in Arabic, Japanese, or Spanish. Cross-language semantic search finds the right answer regardless of which language the documentation is in.
AI reads incoming support emails from Gmail or Outlook, searches your knowledge base, and drafts a reply grounded in your docs. Review and send, or set up scheduled checks that process new emails automatically.
Define the steps in plain language. Attach the tools. Choose a trigger. AI executes the entire workflow — with approval controls on every action.
Link the apps your team already uses — Google Drive, Slack, Jira, HubSpot, and more. One-click OAuth, no engineering needed.
Choose which folders, spaces, or projects matter. Promptev builds a live knowledge base that stays in sync automatically when files change.
Your team chats with an AI that knows your data, speaks your language, and takes action across your connected tools.
Deploy an AI support agent on your site — grounded in your docs, in 75+ languages, with a source citation on every answer.
Yes. Deploy as a chatbot widget with one script tag. It answers customer questions from your help docs, wikis, and product guides — with source citations on every answer.
Yes — via HTTP tools or MCP client, you can connect Promptev to any tool in the world. Define the API endpoint, method, and auth, and AI reads tickets, creates them, updates priority, and drafts responses. Works with any system that has an API.
AI support agents work in 75+ languages with cross-language retrieval. Customers write in their language, AI answers in it — even if your docs are in English.
It tells the user it doesn't have enough information — rather than guessing. Unanswered questions get escalated to your team via Slack, email, or any ticketing system you connect.